Start with troubleshooting
Many “dead” units are a corrupt microSD card or a weak power source. Work through Troubleshooting and Stratux won’t boot first. If you’ve reflashed with a good card and a 2 A power source and it still fails, contact us before buying parts.
Contact us before shipping anything
Email support@crewdogelectronics.com with:
- Where you bought it (our website or Amazon) and roughly when
- What happens, and what you’ve already tried
- What the lights and the status page (192.168.10.1) show
We’ll work out whether it’s a warranty issue or a repair and tell you the next step. If the unit needs to come back to us, we’ll send you the current shipping address. Please don’t use an address from an old email or forum post.
Paid repairs
For damage outside warranty, such as a broken power port, a cracked connector or a dropped unit, we’ll quote the repair before doing any work.
Register your unit
Warranty registration extends your coverage and keeps you up to date.
Need a hand? Email support@crewdogelectronics.com or text 210-920-0568. We answer within one business day.